Job Description

Specialized Recruiting Group is seeking a Junior Salesforce Administrator to join a nonprofit organization in the Durham, NC area.

The organization’s mission is to foster community health through housing and nutritional programs. You would support that mission by assisting with day-to-day tasks in their Salesforce CRM, including some data management.

The first 90 days would be primarily on-site at an office in Durham, but the position is open to a hybrid schedule beyond that, with 1-2 days remote each week.

This is a full-time position with a target salary of $70,000 to $72,000, plus benefits.

Responsibilities Include:

• Oversee and assist in the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
• Manage and own relationships with cross-functional teams and vendors to develop product strategy and drive desired outcomes.
• Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes, and other routine tasks.
• Complete regular internal system audits and prepares for upgrades.
• Manage data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Assist in training new users, and grow the Salesforce skill set across the organization.
• Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall organization strategy.
• Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
• Create and maintain documentation for users, processes, approval processes, and workflow.
• Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers.
• Work with third-party vendors and Salesforce premier support to resolve issues.
• Remain current on Salesforce best practices, technologies, and certifications.
• Build quality assurance and data protection processes.
• Perform other related duties as assigned.

Desired Qualifications:

• 1-3 years of experience in the administration and maintenance of Salesforce systems and/or a Salesforce Administrator Certification.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Familiarity with the creation and configuration of Salesforce dashboards and reporting.
• A track record of working successfully as a member of a team and taking initiative to own individual projects.
• Advanced Excel skills and excellent written and verbal communication.
• A bachelor's degree in computer science is preferred.

If this sounds like the right opportunity for you, we want to hear from you! Apply online today for immediate consideration.

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